Category: the Rant Board
So if you do not agree with me fine, post and flame me or post on. Here is what I was trying to do, I called freedomscientific up to let them know that on my bootcamp win7 on my mac when two or more programs become sort of resource intense jaws seems to fore get that the caps lock key is insert and even the zero on my USB number pad some how gets unregistored in the jaws keyboard manager. Now I am not a programmer nor do I know how jaws knows what or how to use the caps or insert number pad zero as a insert key,. Back to why I called them, I informed "the rep" Keeth that jaws is for getting I set up the caps as the insert key, this rep acted like he had know clue what bootcammp was on a mac. Come on!!! unless your in a cave, under a rock or live in the forest most techy people know what boot camp means on a mac. This butt head informed me sense "after explaining what I had done with boot camp and explaining that I was running windows7 and not mac he still could not help me. I am not sorry this is piss pore service. Hell I did not want help I was just suggestion a bug fix in one of the updates I get a response like that bite me!!.
I've delt with that guy. Next time ask for a manager.
Ah, just one reason I'm not a Shark user anymore. I've never had a positive experience with their tech support, not once in the ten years I used the program.
I'm not disagreeing, so don't jump me.
Here is the thing though. Bootcamp is not a Freedomscientific program. You have issues with it you should contact the folks that create it.
I'll bet the tech knew, or should have known, but just said she or he didn't instead of saying what I just told you
Tech support, I've learned, for any product is only as good as you make it be. If you get a person on the line that doesn't know the job well, ask for another. Lol.
Yup. Tech support are only "programmed" to answer certain questions a certain way.
regardless, there is no reason why they don't understand how jaws should work with such common thing. we are not talking about some extreme piece of software or hardware, we are talking about basic window 7 and jaws, only different is it uses on bootcam. So, no, fore reel, again, you just show how much you wish to suck on freedomscientific's dick. btw, do freedom sucker gives you any insentive that we all should know of?
rotfl Joanne.
Who is this guy? It could be fun to call him and ask questions to see what kind of answers he gives. I had a rep from Humanware tell me I could connect my mPower to my iPhone, so since I was bored, I made this rep try to help me connect it for half an hour, just because I'm a prick. Obviously, the end conclusion was that I couldn't do this.
Wayne is right. if you didn't get a rep that helped you adequately, call back and get another, till you do. it's really simple. I've had to do that before, on several occasions, with a different company.
its odd I just wanted to file a bug stating on my boot camp "MacBook Pro midd 2012 13 inch 2.5 and 8 gigs of memory, that the jaws "key" gets for gotten or unregistered when two program's be come sorta memory intensive. I have to restart jaws to fix this issue. Its now pushed me to give the latest NVDA a chance. I think the point here is that FS needs getter tech support and probly customer service lessons just might go a long way. This is now got me thinking I just might end my S,M,A at 14 and never look back. I am running windows on this mac, the video hooks are the same no matter if its on a HP, asus, acer or a peace of crap. Any way I posted this board because FS flat out floored me with their answer "its boot camp on a mac" so I can not file the bug.
Lmao, Joanne. Freedom's tech support was never good, even before they were Freedom and just Blazie. It was pretty sad when I'd call in with a question about my note-taker and know more about the product and how to trouble-shoot it than they did, and I was only a teenager back then.
I did not post this board to sound like I was crying over jaws but it flord me the answer I got from Fs.
Someone should tell freedom my bootcamp can take a simular set-up of a windows laptop out to lunch. lol!!!
Never called FS and I hope I never have to, but back in the days of Blazie Engineering I would get techies eating on the phone.
That doesn't surprise me. That happened to me a few times as well.